How much is postage?
We have a range of postage options for you to choose, starting from $10.99 for local delivery.
WA & NT is currently higher priced due to shipping delays and 40% increase by Australia Post
Do you ship Internationally?
Yes, we have now started to ship to parts of the world. Check our website, to see if this is you.
How long will my order take?
This depends on a number of aspects including where you are located, the time of year and the day of the week you order, who you have chosen as your courier (Australia Post or Aramex). We do not pack, or post orders placed from Thursday night until after the weekend. This is so that your order is not sitting at the depot over the weekend. We ship from Werribee, 3030.
Do you take product requests?
We sure do! New products arrive weekly, and these happen due to your requests. Send your requests through via Facebook, Instagram or Email: hello@tarascandybar.com.au
What are your payment options?
We currently accept Visa/Mastercard, PayPal, Afterpay, ZipPay, Latitude Pay, Shop Pay, Shopify Pay, Google Pay and Apple Pay.
What if my order arrives damaged?
As stated in our Shipping policy, we do not offer refunds on melted items. However, if your order has been damaged during transit and is no longer edible then please contact us immediately so that we can resolve this for you. Please make sure you take pictures as soon as you see that your order has been damaged. Without images, we will not be able to do anything.
What happens if an item arrives melted?
Always choose express postage if you live in a hot climate or in the summer months. Ice packs melt before they even leave from us and insulated bubblewrap is only somewhat effective.
We are in Victoria and can judge the weather so we can pick and choose when items will be dispatched and will do so accordingly.
There will be no refunds for melted items. Pop it in the fridge and it will solidify- it will taste the same!
What happens if I receive an incorrect item or have a missing item?
Please contact us as soon as you discover this, and we will resolve this on a case-by-case basis.
Why does one of my products have a short Best Before date?
To begin with, please understand that some items BB dates are listed differently in other countries. For example; America lists their dates as 01/05/2022 (5th of January) instead of us seeing it as 05/01/2022. Majority of our products are imported so this can sometimes impact our BB dates. Products can take a while to travel and be cleared through customs. Some products are naturally short dated such as British crisps. It is legal to sell an item past it's BB date by 12 months (provided it is not something that will go off). We will put items on sale if they are past their BB date and this will be visible in the title. British Chips will always be short dated or past BB date and will not be placed on sale. Please be aware of this when purchasing.