Shipping policy

SHIPPING

We post all of your orders through Australia Post and Aramex from Werribee, 3030 the company we use depends on the best rate and the best outcome for your order. 

Shipping starts from $8.99 for local delivery and we have numerous options for you to choose from. We ship Australia wide.

We also ship to New Zealand. 

Melted Items

Unfortunately, we cannot refund melted items, please understand this when placing your order. We try our best to avoid this on our end but unfortunately most chocolate will begin to melt from 28 degrees. We place ice packs in all orders that have chocolate, and we use bubble wrap to try and avoid this. We do not use insulated boxes, only cardboard boxes. Our Ice Packs will be good for 24-48 hours, keep this in mind if you are ordering on a 40-degree day.

What we recommend if ordering Chocolate during warmer months:

- Order via Express shipping

- Check the weather ahead of time. If your order will take a few days to arrive, make sure it is not during a heat wave. Some post vans are not fully airconditioned. 

- Place your order at the start of the week so that your order will not be sitting in a depot all weekend.

- We ask for all parcels to be signed for, if you wish for it to be left then make sure someone will be able to collect it for you if you are not home.